CUSTOMER SERVICE - BUSINESS TERMS

Customer Service

Customer Service  contact information

Phone/Viber +39 348 148 6982
Monday - Friday 9:00am - 5:30pm (CET)
Customer Service     CustomerSupport@bellinibags.com

Company information
Belliniborse.com is owned and operated by the Italian firm "Italia Consultant di Marino Caliterna".

Company official records are below:

ITALIA CONSULTANT di Marino Caliterna
Via del Podestà 72/c 50125, Florence ITALY
Phone/Viber +39 348 148 6982
Email: info@italia-consultant.com
www.italia-consultant.com
P.IVA (VAT number) IT05658320485
Codice Fiscale: CLTMRN67A11D612H
n. Rea : 564158
Dunn&Bradstreet Number: 33-842-8416

How to use Bellini wholesale store
Bellini wholesale store is for collecting wholesale orders for our leather goods.  At checkout you will NOT be asked for payment.  When you checkout we simply receive your order and confirm it by email with availability for stock items and manufacturing times for made to order items. We will also provide an estimate for shipping cost to your address. Once you confirm order we will send you a proforma invoice with payment instructions.
Ordering
Simply browse Bellini wholesale store and add items of interest to the shopping cart.  At checkout you will NOT be asked to pay.  Your order will be sent to us and we will get back to you by email to confirm it. NOTE: once you select a product of interest, make sure to scroll down the "Material-colour" drop down menu to see product in different colours and materials.  Pricing for same item in different materials may be different and it will be indicated in the online shop. Prices indicated are without VAT.  EU businesses must provide a valid VAT number to complete the order.
If you do not have a VAT number, like some small businesses are allowed to do in the EU, we will have to add 22% VAT to the listed prices.
 
FIRST TIME ORDERS HAVE NO MINIMUM!  While standard minimum order for wholesale is 10 pcs per style per colour, 50 pcs total, for first order you can buy samples from ready to ship products.  You can even buy 1 pc per style per colour.  We recommend 15-20 pcs to have a good variety. To see which items are available ready to ship, please browse retail catalog (but your price is wholesale price!).
http://italia-consultant.com/shop/retailershop/index.php/
Then send us list by email of desired samples.  We wil confirm with proforma invoice.
Payment, Pricing

Once your order is confirmed, we will send you a proforma invoice with payment instructions.  For goods ready to ship 100% payment will be asked prior to shipping.  For goods to be manufactured we ask a 50% deposit and balance when goods are ready to ship.  Standard payment is by T/T bank transfer.  For amounts up to Euro 1,000 credit card may be used through PayPal.  In case of payment with credit card there is an extra fee of 3.8% of the total to cover PayPal fees.  This is because on wholesale orders our margin is too thin to cover those fees.  There are no fees for payments by standard bank transfer. To expedite release of goods for shipping we ask to email us a receipt of the bank transfer as a matter of course.

Prices indicated in wholesale store are EXW Florence, Italy.  Prices are in Euros.  Prices DO NOT include VAT nor shipping costs. In order to make adjustments for the costs of raw materials and labour costs, Bellini reserves the right to change prices in their catalogs without notice.
Product specs are those indicated in each product page, however, due to our manufacturing being assigned to various factories in italy in order to optimize capacity and speed, minor differences may be present between product page and delivered product.  This normally refers to tiny details such as zipper grade or type of stitching thread, not dimensions, colour and other main specs.
Returns & Replacements
Our Made in Italy goods have less than 0.3% quality control problems.  In the unlikely event that some items are received damaged, defective or faulty, please let us know within one week from receiving the goods along with photos of the problem.  Depending on the nature and extent of the problem we will either replace, refund, credit item and find a solution.  Solution for wholesale purchases is best agreed on a case by case basis.
In any case, the return of faulty items and the means of shipping them back must be agreed upon in advance.  Items returned as defective by your customers must be closely scrutinized by you and Bellini in order to insure that the alleged defect is not simply the result of normal wear and tear, abuse or carelessness, improper use.  Items  returned by your customers for reasons other than technical defects (such as the right to return merchandise allowed by consumer law in many countries)  will not be refunded by Bellini.
FAQs
    FAQs - (Frequently Asked Questions)
 
-What are the prices of these handbags?
Average price range is from Euro 50 to 75 depending on size, type of leather, complexity of design etc. 
 

-What is the usual markup/profit margin?
Typically your retail price will be 2 to 3 times your cost. In general this gives you enough profits and covers shipping and customs fees (when applicable) while at the same time keeping the price competitive.
 
-How can I place a wholesale order?
You can order ONLINE from our wholesale shop! Or you can place it when visiting us in Florence.

-Can I visit Bellini handbag factory and showroom?
Yes of course! We invite you to visit us so that you can immediately get a feeling for our product quality and see all styles and colour combinations directly!  During your visit you can place your orders for manufacturing as well as purchase any quantity of in stock handbags!   Please contact us a few days prior to your visit to book an appointment and arrange for meeting.
 
 

-Can I buy a sample to see the quality of your handbags?  

Yes, please buy a sample from our retail shop.  Choose from many styles available for immediate shipping.  Single or double samples are sold at retail price but we will give you back the difference between retail and wholesale price when you will place your first wholesale order.  You can buy samples at wholesale price if you purchase 15-20 samples total.  See details above under "Ordering".

 

-Will they sell well?
All these handbags have been fine tuned over the years, season after season to be very successfull sellers. All the ingredients for success are there: attractive, trendy designs, top quality Italian leather and craftmanship, attention to details and a price that places these fashion handbags within the reach of a wide target of consumers. These fashion handbags are currently selling under private brand at world famous boutiques and franchises worldwide as well as through other channels such as tv shopping.
 

-Are these handbags original designs?
Yes they are all original Italian designs. No copies, no replicas. You can rest assured, they are thoroughly tested and exposed products. Great care is taken not to reproduce proprietary top brand designs or hardware, not even by mistake.  
 

-Which is the brand? Can you make them with my brand?
The handbags are sold under our brand "Bellini" normally. However, we are proud to be able to brand them with your own logo! Create your own line of products quickly and inexpensively. Just send us the artwork in digital format and we will create a metal stamp to stamp your logo on the leather. Setup costs about Euro 200. Click here for details on OEM / private brand options.OR    download branding options sheet hereYou can also forward your paper and price tags/barcodes. They will be attached to the handbags here while they are manufactured so that they will be ready for your store's shelves as soon as you pull them out of the box! Private label is the fastest growing trend. Capitalize on it!
 

-Where are the handbags made?
All the handbags shown are Made in Florence, Italy, employing local skilled labour in compliance with EU regulations. Locally tanned leathers are employed. Our area in Italy in fact has some of the most famous tanneries in the world.
 

-Are the handbags in stock or do I have to order them?
There are usually a few hundred handbags in stock. However as inventory changes daily it is difficult for us to let you know exactly what is available at a given time. After you place order from our online shop we will promptly verify availability and let you know.  Note that handbags in stock are with either unbranded or with the Bellini brand. Unbranded handbags bear the stamp inside "Genuine Leather - Made in Italy".  If you want the bags with your logo (private label), they must be manufactured for you.
The items will then be made to your specifications and quantities usually within 2-3 weeks.
 

-How do I place an order?
Just place your order through our online shop. Confirmation will be given very quickly and then if all is agreable a proforma invoice will be issued itemizing pricing and delivery terms. If you are e an EU business you must have a VAT number to purchase.

-Is it possible to choose different colours and leather types?
Yes of course. The same styles can be made in different colours and different leather types. Please note that NOT all styles can be made with all leather types. For example it is not possible to make a very stiff, constructed handbag with very soft suede leather as it would not keep the shape.

Colours usually in stock are: black, white, red, light brown, cream, beige, dark brown. However it is possible to source almost any colour and an infinite variety of types of leathers. Your visit here for particular choices of leather is recommended. Extra time may be needed for delivery of particular leather colours. When choosing colours think of this: 50% of handbags sold worldwide are black, all the other colours combined make up the other 50%!

 


-What are the minimum quantities for an order?
For manufacturing orders a minimum of 10 handbags per style per colour are required, the total order must be of at least 50 bags. pcs total order minimum. 
 

-What is the lead time for orders?
Most orders are completed within 3 weeks from order confirmation. However plan with plenty of advance. There are certain times of the year when production is extremely busy and times when things are slower. However we will let you know upon you inquiring.
 

-What are the prices? Do they include shipping and customs?
The average FOB prices are between Euro 50 and 75.
The prices indicated are FOB Florence, Italy. Shipping is NOT included, though we can arrange it for you if you don't have a contract with a particular freight. If delivery is outside the EU, custom fees will be requested for the goods to clear customs. Custom fees are also NOT included in our pricing and they vary from country to country. Please consult with your country's customs office or with your freight to find out rates and any particular documentation required for customs clearance of leather goods Made in Italy. Very broadly speaking custom fees for leather goods range from 5 to 10% of invoice value.
 

-How are the bags packaged?
The handbags are stuffed with tissue paper to keep their shape.They are then individually placed in a clear cellophane bag. Cellophane or paper protections are placed over delicate handles and hardware parts.  A flannel cotton dustbag with the Bellini brand logo is included with each bag.

The bags are shipped in cartons usually measuring 63 x 70 x 70 cm. On average one carton holds fifteen to twenty bags and weighs about 25 Kg. Bags cannot be packed tighlty or their shape can be damaged, hence their volume is more important than weight for freight estimates.
 

-Who do I pay to? What are payment terms?
You will pay your order to us, Italia Consultant (owner of the brand Bellini), once order is confirmed and proforma invoice sent to you. Upon receiving deposit payment your order will be processed.  Balance payment will be requested when your order is ready to ship.

 

 
-What type of payments are accepted?
Bank money transfer is the standard (T/T). Credit card through PayPal is also accepted for orders up to Euro 1,000.  If you choose to pay by Paypal we ask you to add 3.8% to the total order to cover PayPal fees.  This is because on wholesale orders our margin is too thin to cover those fees.  There are no fees for payments by standard bank transfer.
 

-Can you manufacture my own designs?
Yes we can! This is a service which we offer to established brands or distribution networks. For this purpose we employ a special laboratory for prototyping your designs into samples before production. We require good sketches of your designs from all views in order to manufacture your protoypes. We follow all particular aspects of your production, sourcing leather, hardware, designers, labels, planning costs and even marketing and branding.details
 

Shipping

Prices shown in our wholesale store DO NOT include shipping, customs fees, customs duties.  Prices indicated are EXW Florence, Italy.  If you have a freight that you work with we can contact your freight for pickup.  Otherwise we can get an estimate for you from local specialist freight companies.  We recommend air freight for orders up to 500 pcs.  If you have never imported leather goods before we recommend that you consult with your country's customs service or freight company to find out about any applicable duties, fees etc to import goods in your country.  For customs purposes, the goods imported will be "calf leather handbags Made in Italy.  All goods we will ship with itemized invoice displaying actual price, packing list, declarations where necessary, such as Washington convention, dual-use etc.